For sellers
When you cannot fulfill an order
How to release an order you cannot ship, what the buyer gets, and what it costs your wallet and standing.
Help category
Selling
Fees, listings, fulfillment, and payout guidance for sellers.
For sellers
Condition and photo standards for sellers
Choose the right condition, meet the photo-evidence requirement for top grades and graded cards, enter graded-card certification details, and understand the added trust requirement for high-value listings.
For sellers
Getting paid
When sale proceeds become available, what the clearance window depends on, what pauses funds, and how payouts work.
For sellers
Import inventory from a CSV file
Use the review-first inventory import to bring stock into Chase Sets from a native CSV, understand seller-SKU resolution and quantity modes, and turn accepted rows into draft listings.
For sellers
Seller migration from TCGplayer or eBay: a bulk-listing on-ramp
Move an existing TCGplayer or eBay CSV into Chase Sets, review the result, create draft listings, and reprice them in bulk without overstating what beta supports.
For sellers
Shipping requirements
What sellers must know about labels, tracking, evidence tiers, signature and insurance thresholds, and address handling.
For sellers
Marketplace sales and checkout fees
See the live standard sales-fee schedule, listing-time fee locks, the founders window, and buyer checkout processing fees.